ShineNow Window Cleaning ("ShineNow," "we," "us," or "our") provides residential and commercial window washing, screen cleaning, track and sill cleaning, tint removal, and solar panel cleaning services in the Las Vegas and Henderson, Nevada area. This Privacy Policy describes how we collect, use, share, and protect information when you visit our website, request a quote, or book a service with us.
By using our website or submitting information to us through a quote request, lead form, or booking widget, you agree to the practices described in this policy. If you do not agree, please do not use our website or submit your information to us.
1. Information We Collect
Information you provide directly
When you request a quote, fill out a lead form, book a service, or contact us, we may collect:
- Your name, phone number, and email address
- Your service address and property details relevant to the job
- Details about the service you're requesting (for example, type of window cleaning, screens, or solar panel cleaning)
- Any messages or notes you send us
- Payment information when you pay for a service, which is collected and processed directly by our scheduling and payments provider, HouseCall Pro (see Section 3 below) — we do not store full payment card details ourselves
Information collected automatically
Like most websites, when you visit shinenowwindowcleaning.com we and our service providers automatically collect certain information through cookies, pixels, and similar technologies, including:
- IP address and approximate location
- Browser type, device type, and operating system
- Pages viewed, time spent on the site, and referring website or ad that brought you to us
- Interactions with our ads on Google and Meta (Facebook/Instagram) platforms
2. How We Use Your Information
We use the information we collect to:
- Respond to quote requests and schedule, confirm, and manage service appointments
- Communicate with you about your appointment, invoice, or service follow-up (by phone, text, or email)
- Process payments for services rendered
- Measure and improve the performance of our website and advertising campaigns
- Show you relevant ads for ShineNow on platforms like Google and Meta, including remarketing to people who've visited our site
- Maintain the security of our website and prevent fraud or abuse
- Comply with legal obligations
3. Cookies & Tracking Technologies
We use cookies and similar tracking technologies through the following tools:
- Google Analytics & Google Ads (gtag.js): helps us understand how visitors use our site and measure the effectiveness of our Google Ads campaigns, including conversion tracking for quote requests and bookings.
- Meta Pixel: helps us measure the effectiveness of our Facebook and Instagram advertising and show relevant ads to people who've visited our site.
You can control or disable cookies through your browser settings. Doing so may affect how parts of our site function. You can also opt out of interest-based advertising through Google Ads Settings, Meta's Ad Preferences, or by visiting the Digital Advertising Alliance opt-out page.
4. Third-Party Services We Use
We share information with a small number of trusted service providers who help us run our business. Each has its own privacy practices:
- HouseCall Pro: our scheduling, booking, invoicing, and payment processing platform. When you book online or pay an invoice, your contact, address, and payment information is handled by HouseCall Pro on our behalf.
- Google (Analytics, Ads, Business Profile): website analytics, advertising, and conversion tracking.
- Meta (Facebook/Instagram): advertising and conversion tracking.
- Yelp: business listing and customer reviews.
We do not sell your personal information to third parties for their own independent marketing purposes.
5. How We Share Information
Beyond the service providers listed above, we may share information:
- With subcontractors or team members who need it to perform the requested service
- If required by law, subpoena, or legal process
- To protect the rights, property, or safety of ShineNow, our customers, or others
- In connection with a business transfer, such as a merger, acquisition, or sale of assets
6. Data Retention
We keep your information for as long as reasonably necessary to provide our services, maintain business records (including for tax and accounting purposes), and comply with legal obligations. Quote requests that don't turn into a booked job are generally retained only as long as useful for follow-up marketing, unless you ask us to delete them sooner.
7. Your Choices & Rights
- Marketing communications: you can opt out of promotional texts or emails at any time by replying "STOP" or unsubscribe, or by contacting us directly. You'll still receive service-related messages tied to a scheduled appointment.
- Cookies: you can manage cookies through your browser or the opt-out tools linked in Section 3.
- Nevada residents: Nevada law (NRS 603A) gives you the right to opt out of the "sale" of certain covered information. ShineNow does not sell personal information as defined under Nevada law. If you'd still like to submit a request, contact us using the details in Section 10.
8. Children's Privacy
Our website and services are directed at adults seeking window cleaning services and are not intended for children. We do not knowingly collect personal information from anyone under 13 years old.
9. Data Security
We use reasonable administrative and technical safeguards to protect your information, and our payment and scheduling processing is handled by HouseCall Pro's secure platform. That said, no method of transmission or storage is 100% secure, and we can't guarantee absolute security.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, reach out:
- Phone: (702) 518-5160
- Email: shinenowwindowcleaning@gmail.com